Refund policy
Cowhide & Couture LLC
Return & Refund Policy
At Cowhide & Couture, we want you to love your purchase! Because many of our items are specialty western accessories and unique pieces, please review this policy carefully before placing your order.
1. Eligible Returns
Eligible items may be returned if all of the following requirements are met:
● The return request is submitted within 14 days of delivery.
● The item is unused and in its original condition.
● All original tags, packaging, and accessories are included.
● The item does not show wear, damage, stains, odors, or alterations.
● The item is not listed as a final-sale item under Section 2.
Customers are responsible for return shipping costs. A 10% restocking fee will be deducted from the approved refund. Original shipping charges are non-refundable.
2. Final Sale Items
The following items are final sale and are not eligible for returns, exchanges, or refunds:
● Clearance items.
● Promotional items specifically marked as non-returnable.
● Gift cards.
● Personalized or customized items.
3. How to Request a Return
To request a return, contact Cowhide & Couture within 14 days of delivery. Your request must include all of the following information:
● Customer name.
● Order number.
● Email address or phone number used for the order.
● Item name or description.
● Reason for the return.
● Photos of the item, if requested by Cowhide & Couture.
For damaged, defective, or incorrect orders, you must contact us within 48 hours of delivery and include clear photos showing the issue.
Return requests that do not include the required information may be delayed while we obtain the missing details.
4. Return Authorization and Shipping
Do not send an item back until Cowhide & Couture has reviewed your request and issued return authorization. Unauthorized returns may be refused or may not qualify for a refund.
If your return is approved, we will provide return instructions, including the return address and any applicable authorization information. Customers are responsible for securely packaging the item and paying return shipping costs unless otherwise required by applicable law or agreed to by Cowhide & Couture.
The item must be shipped within the timeframe stated in the return authorization. Customers should use a trackable shipping method and retain the shipping receipt and tracking information until the return is fully processed.
5. Return Inspection and Refund Timeline
After the returned item is delivered to Cowhide & Couture:
1. We will inspect the item to confirm that it meets the eligibility requirements.
2. If the return is approved, we will calculate the refund after deducting the 10% restocking fee and any non-refundable original shipping charges.
3. The approved refund will be issued to the original payment method.
4. Refunds will be processed within 7 business days after the return inspection is completed.
5. Your bank or payment provider may require additional time to post the refund to your account.
If the returned item does not meet the requirements of this policy, Cowhide & Couture will notify you that the refund has been denied or adjusted. Return shipping costs are non-refundable.
6. Exchanges
Exchanges are considered only for items that arrive damaged, defective, or incorrect. Contact Cowhide & Couture within 48 hours of delivery, provide the required order information, and include photos documenting the issue.
We do not offer exchanges for a change of mind, personal preference, or dissatisfaction with the style, color, size, or appearance of an item.
7. Damaged, Defective, or Incorrect Orders
Customers must contact Cowhide & Couture within 48 hours of delivery to report an item that arrives damaged, defective, or incorrect. The report must include the order number, a description of the issue, and clear photos of the item and packaging.
Variations in natural materials, including cowhide, leather, and other genuine materials, are part of the unique character of these products and are not considered defects.
Cowhide & Couture is not responsible for loss, theft, weather damage, or animal damage occurring after delivery and outside our control.
8. Policy Administration
Cowhide & Couture reserves the right to make the final determination on return eligibility in accordance with this policy and applicable law.
Thank you for supporting Cowhide & Couture LLC. We appreciate your business and hope you enjoy your western-inspired treasures!