Shipping policy
Cowhide & Couture LLC
Shipping Policy
At Cowhide & Couture, we want your western-inspired treasures to arrive safely and promptly. Please review our shipping policy before placing your order.
1. Order Processing
● Orders are processed Monday through Friday, excluding holidays.
● Please allow 2–4 business days for order processing after payment is confirmed.
● Orders are processed in the order they are received.
● Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
2. Shipping Rates
We offer standard U.S. shipping with the following options:
● Free Standard Shipping: Orders with a merchandise subtotal of $150.00 or more qualify for free standard U.S. shipping.
● Orders Under $150.00: Shipping charges will be calculated and displayed at checkout.
● Expedited Shipping: Additional charges apply when expedited shipping options are available.
The $150 free-shipping threshold is calculated after discounts and before taxes and shipping charges.
3. Estimated Delivery Times
● Estimated delivery: 3–5 business days after your order has shipped.
● Delivery estimates are provided by the shipping carrier and are not guaranteed.
● Weekends and holidays are not counted as business days for processing purposes.
● Delays caused by weather, carrier disruptions, or other circumstances beyond our control may affect delivery.
Please note that order processing time is separate from shipping transit time.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an address error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Cowhide & Couture is not responsible for delivery delays or additional costs resulting from incorrect or incomplete addresses provided by the customer.
5. Order Tracking
Tracking information will be provided when available once your order has shipped. Customers are encouraged to monitor their tracking information for delivery updates.
6. Lost, Delayed, or Delivered Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed, please check your tracking information and contact the carrier for updates.
If tracking indicates that your package was delivered but you have not received it, please check around your delivery location and with household members or neighbors before contacting us for assistance.
We will make reasonable efforts to help customers investigate shipping issues, but delivery dates cannot be guaranteed.
7. Damaged Packages
If your order arrives damaged, please contact Cowhide & Couture within 48 hours of delivery. Include your order number and clear photos of the product, packaging, and any visible damage so we can review the issue.
Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect items.
8. Contact Us
For questions regarding shipping, order processing, or tracking, please contact Cowhide & Couture using the customer service contact information provided on our website.
Thank you for shopping with Cowhide & Couture LLC. We appreciate your business and look forward to delivering something special to you!